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FAQ

  • Where do your flowers come from?
    Our flowers are sourced from top growers around the world, including Europe, South America, Ethiopia, and Kenya, ensuring the highest quality for every order.
  • Can I customize my order?
    Absolutely! Whether you need specific flowers, colors, or arrangements, we’re happy to tailor your order to fit your needs.
  • How can I reach customer support?
    You can email us at petalnstem@outlook.com or fill out the contact form on our website. We're here to help!
  • How soon can I get my flowers after placing an order?
    We aim to deliver as quickly as possible. Delivery times depend on your location and the availability of the flowers. Generally, we recommend ordering 5–7 days in advance.
  • What is the minimum order quantity?
    Our minimum order requirement varies depending on the type of flower and availability. Contact us for details about your specific needs.
  • What types of flowers do you supply?
    We supply a wide range of fresh and dry premium flowers, including roses, lilies, carnations, hydrangeas, and exotic varieties. If you're looking for something specific, let us know—we'll source it for you!
  • Do you offer delivery services?
    Yes, we deliver to various locations. Delivery fees may apply depending on the destination. Contact us to confirm if we deliver to your area.
  • Can I get flowers that are out of season?
    Thanks to our global network of growers, we can often source flowers that are out of season locally. Contact us to check availability.
  • What payment methods do you accept?
    We accept payments via bank transfers, mobile money, and other convenient options. Details will be provided when you place your order.
  • Do you offer discounts for large orders?
    Yes, we offer competitive pricing and discounts for bulk orders. Reach out for a personalized quote!
  • How do I place an order?
    You can place your order by contacting us directly via email at petalnstem@outlook.com or by using the order form on our website.
  • Do you handle special event orders?
    Yes, we specialize in supplying flowers for events like weddings, corporate functions, and other occasions. Let us know your requirements, and we’ll make it happen.
  • How do you ensure the flowers stay fresh during transport?
    We use temperature-controlled cold storage and shipping methods to ensure your flowers arrive fresh and in perfect condition.
  • Who can buy from Petal & Stem?
    We cater to florists, event planners, retailers, and anyone looking to purchase flowers in bulk.
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